What does the central monitoring station do after it receives an alarm code?

As soon as the Central Monitoring Station receives your emergency alarm signal, the following should happen:

  • Your property is called - if applicable! 
  • Please answer your phone and stay as calm as possible.
  • Please be ready with your passcode, abort code, or password.
  • If there is no answer, or if an incorrect identification code is given, the security dispatcher immediately dispatches the appropriate emergency responding agencies - following all specific, pre-defined instructions.
  • If there is an emergency at your premises, be assured that help will be dispatched immediately.