What happens after the emergency responding agency has been contacted?

All personnel at the Central Monitoring Station will continue to work diligently until the alarm condition is brought to a satisfactory conclusion - thus preserving the well being of the customer and safeguarding the integrity of the property. After dispatching the emergency responding agency, the security dispatcher will:

• Contact the key holders to respond to the property and to let the emergency responding agents into the building.
• Advise the emergency authorities, if no key holders are available to respond.
• Tend to all follow-up Procedures – such as contacting any other designated person(s).

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