What procedure of customer identification does the central monitoring station use for the purposes of security?
Before your alarm system is connected to the Central Monitoring Station, you will be given a customer identification code number or you may chose a code word. This serves several security functions:
- Your customer identification code is used to identify you to the Central Monitoring Station at the time of an alarm activation and also is used to abort any emergency dispatches.
- Your customer identification code indicates to the Central Monitoring Station personnel that you are not under duress of any kind. The customer identification code should be supplied to the security dispatcher only in the event of a false alarm. Do not give the abort code to the security dispatcher, if you are in any jeopardy!
- Your customer identification code is used to identify those persons designated and authorized by you to be at the property. This will confirm to the Central Monitoring Station that the person they are speaking with at your property is supposed to be there.
- Your customer identification code is used to identify any person who calls the Central Monitoring Station and attempts to change any customer information, receive any customer Information, or place any account on “Test/By-pass”.
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