What happens if my alarm system is tripped by mistake?

If your alarm system is tripped by mistake, the following should happen - unless the client informs the Central Monitoring Station in writing that other procedures are to be followed:

• Call the Central Monitoring Station immediately.
• Identify yourself by giving your name and customer identification or abort code.
• This will halt any further action taken by the Central Monitoring Station.
• Reset the alarm system.
• Please do not leave the property without first speaking to the Central Monitoring Station.
• If the Central Monitoring Station operator calls you first, please answer the phone immediately! The security dispatcher will identify him or herself and will ask you for your customer identification.
• If the telephone is not answered promptly, or if the proper customer identification is not given, the authorities will be dispatched.