What happens if my "Silent Duress" or "Hold-up" alarm is tripped by mistake?

If a "silent duress" or "hold-up" alarm is tripped by mistake, the procedures listed below are used - unless the client informs the Central Monitoring Station in writing that other procedures are to be followed.

• The Central Monitoring Station will call the police immediately.
• If the activation is accidental, it is imperative that you contact the Central Monitoring Station at once.
• Identify yourself by giving your name and customer identification or abort code.
• This will halt any further action taken by the Central Monitoring Station.
• Reset the alarm system.
• Please do not leave the property without first speaking to the Central Monitoring Station.
• If the Central Monitoring Station operator is instructed to call you first, please answer the phone immediately! The security dispatcher will identify him or herself and ask you for your customer identification.
• If the telephone is not answered promptly, or if the proper customer identification is not given, the authorities will respond to the premises.

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