What happens if my commercial fire alarm system is tripped?

Most states, adhering to NFPA requirements, have very rigid statutes regarding how the Central Monitoring Station handles commercial fire alarm activations. Therefore, based on these regulations, if a commercial fire alarm system transmits a code, the following should happen: 

  • The Central Monitoring Station will not call the premises for verification, but will call the fire department immediately.
  • You should attempt to call the Central Monitoring Station immediately and indicate the cause of the alarm.
  • The Central Monitoring Station will put you in touch with the fire department, so that you can indicate the cause of the alarm and answer any other questions they may have. Even if the alarm is false, most fire departments will choose not to cancel their dispatched run to the premises.
  • Attempt to reset the system.
  • Community based groups like “Neighborhood Crime Watch,” which are endorsed by your local policing agencies.
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