What kind of training programs does the Central Monitoring Station have for its personnel?

HSMC carefully examines all applications and then hires only those persons who have successfully passed through rigorous pre-employment screening procedures.  All newly hired employees are instructed in security-related educational programs followed by intensive hands-on training and subsequent testing.

Since your Central Monitoring Station represents your company when it is in contact with your customers, it is critical that the dispatchers always respond in a professional, friendly and reassuring manner - even under the most urgent circumstances.  The learning process is continuous, since education and training are key factors in providing successful monitoring services. This can be achieved only through intensive, on-going, disciplined education of qualified personnel.

< Prev   Next >