Does the Central Monitoring Station provide “Dealer Access” so that you can keep in control of your accounts?

Dealer Access gives you unprecedented access and control over your accounts - all with just a web browser and an internet or intranet connection. Monitoring your account activity through Dealer Access is an important part of good customer service. HSMC offers you this vital link through a secure computer and software process. Your real-time customer information can be viewed at any time while you are connected to the internet or company intranet. It affords uniformity in the handling and processing all of your data, such as alarm reports, and creates an environment, which provides many benefits, including printing of accounts and alarm incidents.

This process is designed to help alarm dealers become more informed about their accounts, be hands-on participants in their data handling, to manage their accounts more efficiently and to greatly enhance the quality of their service.

Dealer Access is a valuable tool for all involved and concerned alarm dealers. It leaves the control of your accounts where it is meant to be … with you!

Features

  • Use your own computer to remotely access your customer database at our Central Monitoring Station twenty-four-hours a day without the hassle of downloads or a multiplicity of software packages.
  • View, manipulate, inspect and oversee your database.
  • Disable and enable accounts via the Internet.
  • Place accounts on or off Test/By-pass.
  • Review real-time history queries.
  • Make modifications to call lists, pass card files, Open/Close schedules, and more – all on-line.

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