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Dealer Services
HSMC
Home: Dealer
Information:
Dealer Services:
Our customers know that they can count on Home Security
to deliver superior features, superior performance and superior
service – all proven throughout our over thirty years
in the security business.
You can download all of our forms - access panel manufacturer's
data - get safety tips for your customers - and avail yourself
of many other changing and interesting security-related items
on our internet web site.
We back our outstanding monitoring with the highest level of
implementation support, reasonable prices and a variety of services.
With the quantity and the quality of available services offered
by our Monitoring Central Station, we not only enable you to
survive in a competitive industry, but also to thrive in it
as well – we offer more services for your monitoring dollars!
A Few of the Services Offered:
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Burglary, hold-up/duress, fire, medical,
high and low temperature, environmental, gas leak, medical
alert, high water, etc.
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HSMC is equipped to handle automatic panel
tests, which you can program to report to our central monitoring
station either daily, weekly, or monthly.
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Two-way audio functionality allows our
dispatchers to listen to all sounds at the premises, talk
with the customer, verify the cause of the alarm and then
take all appropriate actions in assisting the customer with
their urgent situation. When a crises arises, the customer
is never alone!
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System status monitoring at no additional
fee, for such functions as: low battery, restorals, a/c failure,
trouble codes, supervisory codes, etc.
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Uploading and Downloading through advanced
computer software, and other interactive services with I.T.I.
receivers are all available to you, or your technician(s),
when you need help in the field with remote programming.
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The panel at the premises can be programmed
to transmit distinctive codes every time the alarm system
is armed or disarmed. The opening/closing codes are
in addition to, and different from, the normal burglary signals
received.
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We can provide cellular back-up for your
alarm systems through vendors like AlarmNet, Uplink, etc.
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HSMC can supply you with meaningful and
informative alarm reports each morning, which will enable
you to keep track of all system activity, including: late-to-test,
low batteries, trouble codes, etc.
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Dealer Access - a powerful software program
designed to help you become more informed about your accounts,
enables you to manage your accounts more efficiently, and
allows you to be pro-active when dealing with customer service-related
problems.
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