Customer Access via eLink
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FREE Customer Demo
Enabling eLink for Your Customer
Helpful Hints

Why should your customers use eLink?  Of what value is it to you, the Dealer?  Well, we at HSMC feel that knowledge is a powerful tool, the benefits of which accrue not only to your customers, but also to you as well by accomplishing the following:

• You become more competitive within the Alarm Installation marketplace … by affording your customers the latest technology in the Alarm Industry.
  
  
• Your customers can keep up-to-date with their alarm activity … spotting potential equipment malfunctions and notifying you before the system generates nuisance alarms.
  
  
• Your customers will no longer need to call your office with miscellaneous questions that they can now answer themselves through eLink … thus freeing-up your time.
  
  
• By reviewing their alarm history, your customers can spot unnecessary alarm activations, take appropriate actions to correct the problems, and consequently lessen false alarms … a benefit to the customer, to you, and to the over-burdened Police and Fire Departments within the community.
  
  
• Your customers can validate that the information on their account is not only current, but correct … thus saving wasted time during an alarm dispatch.

FREE Customer Demo

Please feel free to re-distribute this guide to your customers via email or provide them the above link to the file.

Software Requirements:

• Microsoft™ Internet Explorer 5.5 or greater.


• Pop-up blocking software must be temporarily disabled.

Enabling eLink for Your Customer

1. Log into your "Dealer" eLink account.

Screenshot: Step 1

2. On the Aegis Menu located on the left-hand side of the browser window, select the "Enter/Edit Change Requests" link and type-in the full account number.  You can also use the Lookup feature by clicking the magnifying glass to search for a particular account.  Once you have entered the proper account number, click the "Edit Account" to proceed.

Screenshot: Step 2

3. Once the account's information is displayed, select the "Contacts" option, then the "Rights" sub-option from the account menu.

Screenshot: Step 3

4. Once the following screen is displayed, click the name of the user, for which you would like to enable eLink Customer Access.  Please note that you can only edit or assign rights to contacts that already have passcodes assigned to them, and eLink Customer Access can be enabled for any contacts listed on the account.

Screenshot: Step 4

5. Once you have clicked on the contact to edit their rights, a new pop-up window will be displayed with the following options displayed in the screenshot below.  Change the last option listed "Access through eLink" to "Yes" to enable access for this particular contact.  Once complete, click the "Submit" button at the bottom of the screen to apply the change.

Screenshot: Step 5

6. Now that the selected contact has had "Access through eLink" enabled, the customer will be able to login to their account with the following information:

Customer Account Login Information Webpage:  https://gateway.hsmc-ul.com/elink Login:  The login is the customer's account number provided by you, the Dealer. Password:  The password is the "Passcode" assigned to the user.

Helpful Hints

A tip for Your Customer:

Once your customer has visited the login page (https://gateway.hsmc-ul.com/elink) for their account, please recommend that they bookmark it for their convenience.


eLink Software Requirements:

• Microsoft™ Internet Explorer 5.5 or greater.


• Pop-up blocking software must be temporarily disabled.

HSMC Documentation:

All HSMC documentation and guides are created with the the Adobe™ Acrobat software.  Adobe® Acrobat® Reader is free, and freely distributable software that lets you view and print Adobe Portable Document Format (PDF) files.  With Acrobat Reader, you also can fill-in and submit PDF forms online, as well as download encrypted content from the Web and unlock it with "Web Buy."  This Adobe technology is a fully integrated component of Adobe Acrobat and Acrobat Reader.

Please feel free to re-distribute this guide to your customers via email or provide them the above link to the file.