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Category: Matrix

Number of Subcategories: 3

Our “Commercial Portal” was designed to allow access by a manager to critical information on groups of customers like franchise retail establishments.  With one login to this interface, a manager can more easily review critical information as it pertains to the alarm system and manage employee traffic through any facility.

Matrix Data Entry is a web based application designed for alarm installation companies to add or change subscriber information directly into our central station database.  All entered information is saved in real-time without queuing. This is the most complete tool to configure and maintain your subscribers:  

Contacts and their pass codes

Zones and call lists

Local responding authorities

Open & Closing Schedules

And many other items!    

Also includes:

Access to over 30+ customizable reports 

"Live History Scroll” of all alarm activity 

Customer Care Tool  that allows one-click access to your customer’s information to help improve and enhance your customer support

Mobil Vivid in an Smart device application that allows technicians in the field to accomplish a variety of tasks over the internet/intranet:

  • Place accounts in and out of test and view real-time alarm history
  • Review all historical alarm data
  • Add and edit contact information
  • Edit premises address
  • Add and edit email addresses
  • Review notes
  • Review all zone information